Frequently Asked Questions

• How do I change my e-mail address?

  If you want to change your e-mail address, please log in to EPIC and click on the My EPIC Profile link on the left hand navigation bar.

• What is the phone number I can call for help?

  Please refer to the Contact Us page on this website.

• How do I read my statement?

  Please visit www.kheslc.com/statement_guide.html for assistance in reading your statement.

• How do I discontinue this notification method and get statements mailed to me?

  Click on the Cancel EPIC Service link in the left navigation bar of the website and follow the steps for canceling the service.

• How do I look at my previous statements/correspondence?

  If you would like to keep a permanent record of your documents, please visit the Correspondence History tab and download or print your documents.

• Why am I receiving paper notices when I enrolled in EPIC?

  EPIC currently makes available online billing statements, disclosures, annual interest letters, and some deferment, forbearance and delinquency notifications.
  You will still receive paper documents via postal mail for letters that are not available electronically.